If the rear screens in your Tahoe, Suburban, Yukon, or Escalade have been stuck on old software, refusing to update, or just not acting right, it’s probably not your Wi-Fi. General Motors has quietly confirmed that some of its 2025 full-size SUVs failed to install an over-the-air (OTA) infotainment update, and the company is now sending owners back to the dealer to fix it for free.
The fix comes via Customer Satisfaction Program N262545571, a dealer bulletin GM released on August 18, 2026. There’s no press release and no safety recall here, just a quiet field action covering some of the most popular (and most expensive) SUVs General Motors builds.
Which Vehicles Are Affected
The program covers the entire 2025 full-size SUV family across three GM brands:
Not every 2025 Tahoe and Suburban is involved, only vehicles where certain modules failed to take the OTA update. Dealers confirm eligibility by VIN through GM’s warranty system, and GM will be mailing letters to owners of affected vehicles.
The Problem: Screens That Missed Their Update
According to the bulletin, “certain modules failed to update with an over-the-air (OTA) update.” The modules in question are the K299 front passenger Audio/Video Interface Module and the K299R rear Audio/Video Interface Module. In plain English: the front passenger display and the rear seat entertainment screens.
These are the screens that stream YouTube and Hulu, run the built-in web browser, and take HDMI input from game consoles. When they fall behind on software, owners can see missing apps, glitchy behavior, or screens that simply never received features GM pushed to everyone else.
Here’s the detail that jumped out at us: GM warns dealers the modules “may be several software versions behind” and that programming may have to run up to three times to bring everything current. Some of these screens missed multiple update cycles before GM stepped in.
The Fix: A Free Dealer Reflash
Dealers will reprogram the front passenger and/or rear infotainment modules using GM’s Service Programming System, repeating the update until the modules report fully current software. No parts are replaced, and the vehicle doesn’t need to stay overnight. GM’s labor times put the job at 0.7 hours for a single module and about 1.3 hours if both front and rear need attention, so plan for a short visit.
The work is free regardless of mileage, age, or ownership through August 31, 2028. That includes second owners and vehicles bought used. Dealers are also required to fix affected vehicles sitting in their inventory before selling them, and GM Certified Pre-Owned vehicles are de-certified until the update is done.
How to Check Your Vehicle
The program is filed with the National Highway Traffic Safety Administration (NHTSA) as manufacturer communication 11036227, and it appears on NHTSA’s page for the 2025 Chevrolet Tahoe. To find out if your SUV is included:
- Call your dealer with your VIN and ask them to check for open field action N262545571 in GM’s Investigate Vehicle History system.
- Check NHTSA’s recall lookup at nhtsa.gov/recalls with your VIN, which also shows open customer satisfaction programs.
- Watch your mailbox, since GM is sending notification letters to registered owners.
One quirk worth noting: because the program includes the electric Escalade IQ, GM’s owner letter tells Escalade IQ customers to confirm their dealer is EV certified when booking the appointment.
The Bigger Picture: OTA Growing Pains
GM has spent years pitching over-the-air updates as the future of vehicle ownership, and to be fair, most of them land without a hitch. But this program is a reminder that when an OTA push fails silently, the owner often has no idea. The screens keep working, just on stale software, until features go missing or apps misbehave.
It’s also not the first time GM has used a quiet service program to clean up a software rollout on these SUVs. We saw a similar approach with the door latch and child safety lock sync update earlier this year. The upside: GM is catching these failures and paying to fix them. The honest downside: “the update will install itself” still comes with an asterisk.
While you’re at the dealer, it’s a good excuse to make sure the rest of your tech is set up right. Our GM Surround Vision Recorder setup guide walks through one of the most overlooked new features on these trucks.
Join the Discussion
Has your Tahoe, Yukon, or Escalade had screens go dark, apps disappear, or an update that never showed up? Tell us what the dealer said in the 2021-2026 Tahoe, Suburban, Yukon and Escalade forum.
Zane Merva is the Executive Editor of GM-Trucks.com and the President of the New England Motor Press Association (NEMPA). A veteran automotive journalist with over 26 years of experience, Zane is a designated ‘Car Talk’ Expert and has been a contributor to The Boston Globe. He possesses a unique evaluative perspective, having road-tested more than 2,000 vehicles across every major manufacturer. While he is a recognized authority on General Motors truck platforms—including the Silverado, Sierra, and Colorado—his expertise is grounded in decades of deep competitive analysis that few in the industry can match. His commentary has been featured by major OEMs and media outlets, including Hyundai and PR Newswire