MojoTexas

I talked to the service manager this afternoon. He predicts it will be ready Monday afternoon. I am not very pleased with the amount of time that it's taking. I don't want them to rush the work and make mistakes, but the amount of time it is taking is ridiculous.

Yes, the McKinney dealership provided me with a loaner while mine the work is being done, and today marks one week since I dropped off my truck. I am not very happy driving around a no-frills loaner truck for a week, and while I understand that replacing a transmission is not a trivial task, it seems stupid to me that I had to leave it with them when the replacement transmission wasn't even supposed to arrive until last night. I haven't even made my first payment on the truck, for crying out loud, and it's already spent a week in the shop. I think the McKinney dealership does have a few good people working there, but I'm not thrilled with the experience, which I attribute to faulty leadership. I think I will probably start using a different GMC dealership for service, even though it'll mean a longer drive for me. I don't want to go into too much details of my experience in this thread, but I did have some complaints that were essentially ignored by the dealership. Have you heard anything good or bad about Ewing GMC in Plano? They look like they might be worth checking out for routine maintenance and recall type stuff.

I just bought my truck on July 1st, and I'm having the work done because it's a recall under warranty. I'd rather have it done now, for free, than have to pay through the nose if/when it starts acting up in the future. The official GM fix for the recall is to replace the whole transmission, supposedly a six-hour job. They aren't supposed to actually crack it open and try to fix anything. I dropped my truck off at the dealership bright and early last Thursday morning, and today (Monday) they called and said that the transmission won't arrive until Wednesday. It kind of pisses me off that they've had it for four days so far, and haven't even started on it yet. I wish they could've ordered the transmission, and then had me bring it in when they're actually ready to fix it. In the meantime, I'm stuck driving a no-frills "loaner" Sierra, which just isn't the same. I'll be lucky to get my new truck back before the weekend, and I will not be happy if I have to go two weekends in a row without the truck.

I bought my Sierra from the GMC dealership in McKinney. I wanted the "All Terrain X" package, and they were the only dealership around that I had exactly what I wanted on the lot. I am curious if they will have to pull all the affected vehicles off the lot and repair them before they sell them. It's my understanding that they're not supposed to sell a vehicle with an outstanding recall in effect. With the 2017 models coming out soon, I think they would be highly motivated to start clearing out the 2016 inventory, and it's going to be tougher to do that if they have to replace the transmissions first. When I dropped mine off yesterday, they said that the standard for replacing a transmission is about six hours. Multiply that by all of the affected vehicles that they still have in inventory...what a mess!

I'm new to the forum, but found this thread (and site) by searching for information on this recall. I just purchased my 2016 Sierra last month, and it's at the dealership right now. Supposedly it's going to take several days for them to get a new transmission from GM. The service manager said that it's about a six-hour job, but there's only a couple of their technicians that are really qualified for a big job like completely swapping out the transmission. Needless to say I'm not very thrilled that I've only had the vehicle for five weeks, and I'm having to put it in the shop for roughly a week.