They are obviously lying about the temperature. I have a 15 Tahoe LTZ and 1/4 of the drivers seat gets really nice and warm. The other 3/4 is cold. After my experience with this I think I'll be switching brands to anything other than GM. I could have bought a new Toyota SUV thousands of dollars cheaper and 0 miles and everything would have been covered under warranty right now. Unfortunately I went with the brand that I already have 4 of. This has really got me thinking about dumping this and switching brands.