This has happened on 2 occasions with my 15' 3500, both times after I had all the doors open for an extended period of time. I had vacuumed an detailed the interior, when finished I
hopped in and started the truck to move it away from the garage and the radio was at full volume. I assumed I turned it up when cleaning the dash/radio but as fast as I
could turn the knob the the radio volume and volume indicator would climb back to full, turn the key remove and open the door and it turned off. Key back in and on and it was back
to normal.
After that I was very careful detailing the truck around the radio, and it didn't have the issue for maybe a year, and a few cleanings.
Most recently it happened again after interior detailing, this time I couldn't get it to turn off, key out of the ignition drivers door open. I tried Mute, volume on the steering wheel volume
knob and changing the radio station. It would not stay below full volume, it lasted long enough that I played with every button and turned the key on and off started the eng. stopped
the eng. and finally went to get tools to disconnect the battery and it stopped when I was walking away, key out and drivers door open. I was terrified driving it for a long time,
wondering when or where id be when the radio would come on full bore. Its been about 6 months without issues.
I really hope m3n00b's dealer is onto something.