Daniel hughes

When ever you have to use that vehicle to move equipment so you don’t default on a contract that would cost you tens of thousands of dollars. Yes you keep going. and the class action lawsuit helps the consumer as well. If a manufacturer puts defective material or a defective part on anything that they sell, then yes, they should be held accountable. And if more companies would stand up and do the right thing ever would be a class action lawsuit because there would be no reason for one. And please understand that this is just my personal experience, and my personal opinion as to how it should’ve been handled. I do not know the ends in the outs of what it takes to run a dealership, nor will I pretend to know, or understand what it takes to run one. we will get the air conditioning fixed, even if it’s out of our own pocket and we will also take this experience into consideration whenever we purchase a few more trucks.

When you have it fixed under warranty and it last 10 miles? When it was documented there was an issue well before warranty expired? So we should “belly up to the bar” when we purchase something, the issue was documented, the repair attempt was made, but not successful, there seems to be plenty of issues with the AC going out on brand new vehicles are in because it by the extended warranty? But if repair attempt was made, and unsuccessful and notated prior to the manufactures warranty expiring, they still should not have to stand behind the work? So in your eyes, please class action lawsuits that happen should never happen? Unless they buy the extended warranty? So the thousands of people that have vehicles with the paint peeling off of them better 2014 to 2019 should just belly up to the bar? Like I said before I personally believe in a company should stand behind its product. The air conditioning should not go out in eight months. That’s just my opinion.

I went to Stoops GMC in Muncie Indiana and they told me it would cost $200 to look at out 2023 GMC 3500 Denali Dually as it has 39k miles on it and was “No longer covered” under warranty even though we had the truck looked at and supposedly repaired prior to the warranty ending at 36k. When I called GM customer service, they notified me that I would have to take the vehicle back to the same shop that done the repair prior to the warranty expiring. Under normal circumstances this would not be an issue. However, this truck is used on a Carnival that travels around the Midwest. I let the lady know that it was a 2 1/2 hour drive each way to the dealership from where we was at. I did not feel like that was something feasible for us to do. My thinking is if we spend 100 K on a truck we shouldn’t have to miss two days of work to take that truck to the shop and then pick that truck back up from that shop. I did not understand how GM has all of these dealerships, but yet they won’t stand behind their product that they sell. We currently have two 3500 HD Chevy/GMC trucks. One’s a 2019 the other one is a 2023 along with having other GM products for personal use. We were looking at purchasing two more 3500s but we are now going to explore other options from other makes due to the way that GM has handled this issue. Sorry for the long rant I just don’t think that it is right for a customer to pay that kind of money for a vehicle and it be documented that there are issues with it and they expect you to drive five hours round-trip to take that vehicle to a certain shop. Period a GM dealership should stand behind a GM product.

We have a 2023 GMC 3500 Denali that the A/C hasn’t worked since day 1 we’re assuming. We purchased it during the winter months in Indiana so we never even thought to check the A/C when going over the vehicle at time of purchase. It’s been brutal all summer as we’ve only had been able to get it in to the dealership one time. The replaced the AC compressor I believe is what they said. IT LASTED 10 MILES. We have to have this truck weekly to move our equipment so getting it in to a dealer is hard to accomplish as we move from one town to the next weekly.