Some service advisors are clue-free. Others seem to feel an obligation to deny knowledge of well known issues. Some are very good. I received a total runaround from my selling dealer regarding the TSB for the transmission cooler bypass valve set temperature change, but usually they are pretty good.
I still can’t get an audio file to upload, and I am not going to set up a YouTube account for it. However, if your truck briefly sounds like a diesel for 1/4 to 1/2 second very shortly after it starts, that’s the oil pump priming issue. It occurs after extended shutdown because some oil drainback occurs creating an air gap in the pump intake path. It is normal, it occurs more in colder weather and with longer shutdown times.