Hello, this is a long shot, but I am needing urgent help. I am headed on a trip and having a heck of a time with my rear trailer camera. I purchased the transparent camera system setup with the camera and cable about a year ago. Unfortunately I did not get to use it because we ended up taking a different vehicle that did not have the trailer package.
Fast forward to this year and I am trying connect my 12’ cargo trailer and my 2024 Sierra AT4.
Here is what happens, I connect the camera cable and then start the truck, the camera shows connected for about a half second then goes to disconnected. I have tried everything I can think of, and am assuming it may be software or something on the actual truck.
- tried a new end on the camera cable, official end/repair kit
- tried a new cable mentioned in the article here
- tried a second camera (from the front grille of a 2021 Yukon
- tried both the rear and the interior ports
- tried removing the trailer profile, then re-adding
- tried plugging the main 7 pin harness, then camer, then shut the driver door, then start the truck.
All result in the same issue. I am going to call the dealer tomorrow, but am not sure they can get me in on short notice. Please help.
thanks.
Andrew
EDIT:
so, I want back through and deleted the trailer profile, removed the camera cable and harness, pulled the f11 fuse and reseated after 30 seconds. I reconnected the harness then camera and then shut the door and started the truck. Now I get the new trailer setup. I setup the trailer and the camera is showing connected now steadily. But… there is no picture, but the blue hour glass. Shouldn’t it show something or do I need to go through the calibration first? Thanks.