Luanne

Truck went into limp mode "Reduced Engine Power" on Sunday afternoon around 2:00 PM... called roadside assistance for a tow truck. the app advised the request was processed and I would get an update no longer than 90 mins. I had family pick me and my daughter up, at 6:00pm with no response i called again. only to be told the request didn't go through the first time even though i was provided a SMS message with the request information. They called the tow truck again. an hour later CAA called back to tell me it was too dark to tow the vehicle. After the third call the next morning to roadside assistance, they finally sent the tow truck. 3:00 Pm the vehicle was delivered to the GM dealership. I called the dealership to give them a heads up that my vehicle would be arriving via tow truck and requested that they call me with an update on the issue. Needless to say 3 days after being broke down i called the dealership again only to be informed that the valve body needed to be replaced and that the parts were ordered but they are on backorder. I asked how long it would be for backorder and they could not even give an ETA. needless to say i am not impressed with the service we have received from GM. This truck is 3 years old with 60,000 kms there is no reason they do not have these replacement parts available especially when they knew it was a common problem. Irritated and upset GM Customer Labrador City, NL