rickfnascar

Has anyone else had the same issue as me with the radio freezing up, screen going black, OnStar disabled and unable to turn the radio off unless u disconnect the battery? Has it been corrected and what did they do? Again the software upgrade did not work in my case. The dealer told me today that it will be next week before I get the truck back assuming the new radio works? This is ridiculous!!!

My 2015 Silverado 2500 HD is at the dealership for second time in less than a week. It is less than 2 months old and has 1400 miles. The Mylink touch screen freezes up now and then and then it goes black. All radio controls are lost and the radio will not shut off even after the truck is turned off and and key removed. In addition the red light comes on by the Onstar buttons on my rear view mirror and the Onstar will not work either. They tried the software update last week and this morning on my way to work I noticed the red light on my mirror and that the time was no longer present on the touch screen. As i suspected again, i tried the controls and nothing worked and by the time I got to work 20 minutes later the screen was black again. After 3 hours at work with the radio blarring in the parking lot and me geting lots of grief from my Ford and Dodge friends:) I called the Onstar help line and they set me up with the service department at the dealership. They got me right in!!! After another 2 hours they sent me on my way with a Malibu rental...not exactly my 2500 HD but wheels none the less. They called this afternoon and said they think it is the radio and ordered a new one?? I have reservations about this being a radio issue alone as I see way too many issues on here and other forums related to the Mylink screen and I fear the radio is just a stab in the dark. Either way I will be without my truck most of this week they said! Any other ideas and thoughts on this?? Thanks!!