Solved: Scroll Down.
Hi everyone,
I’ve spent the last two weeks researching and troubleshooting an audio issue with my 2015 GMC Sierra Denali 1500, and I’m hoping someone here can help.
Hardware/Software:
Screen: 8"
Software Version: 23493441
Gracenote: 23432184
HMI: 2.0, 23493430
Radio Module: I04/5/6&UK, PN: 13596607
Audio System: Bose Premium Audio
Issue:
The audio is completely non-functional across all sources: radio, CD, Pandora, and iPhone (15 Pro) via USB or Bluetooth. My blinkers and door chime work, but when I receive or make calls via Bluetooth, the screen shows my phone is connected, yet there is no audio. The hands-free button on the screen is unresponsive.
The screen itself functions normally with no ghosting or other issues. When I press the OnStar button, it dials out, but there’s no connection or sound. I’ve noticed that the OnStar rearview mirror light is off, and I don’t have a subscription, so I’m unsure what’s happening there. If I hold the OnStar button on the mirror, it blinks green twice; however, the OnStar icon on the radio display is greyed out.
Additionally, I don’t see any XM radio options since I don't have a subscription. I’ve tested three CDs, but there’s still no sound or functionality on the screen, and an SD card filled with songs yielded no results—no options to shuffle, sort, or select a song. When I push the Media button, it is unresponsive.
What I’ve Tried:
Pulled the negative battery cable and let it sit overnight—no change.
Checked and pulled every fuse from both sides of the cab (driver and passenger).
Removed the entire radio unit, including the radio module and HMI 2.0 from the glovebox.
Adjusted various settings without success.
At this point, I’m at a loss—there is literally no sound coming from the radio at all. Any advice or suggestions would be greatly appreciated!
Thank you!