Steve Dewitt

Well guys, I posted back in October about my brakes failing with no codes. Dealer had it for a week and could not duplicate. I had to take it back. Guess what... it did it again 2 weeks later with no codes once again. Its been at the Dealer since Nov 8th, and they still havent fixed it, they have drive my truck over 300 miles now. I only had 8k on it. Anyway, GM is hard to work with, many calls to Tier 2 doesnt help at all. GM once again said they cant diagnose or repair and I was to pick it up and risk my life again. I refused, and I went ahead and emailed the CEO of GM (Mary Barra) directly last week describing my problem and service received from her company, this morning I got a call from the Executive office of GM. They already were researching my case before they called me this morning and talked to the dealer and District Manager (that was a breath of fresh air and a great change of events). They were just as frightened about my brake issue as I am. They will be contacting me this week about “the next step” not sure what that means. But they said my case has now been escalated to the executive level. Anyway... hope my truck becomes confidently safe again, cuz my wife refuses to ride in it as of now. Also, I dont have a loaner either because of some state law saying I cant have one for more than 30 days. So my wife and I are sharing hers now. Pretty nice for a 62k truck huh ?. Its just comical to me now... if I dont laugh Id be pissed.

Frayed, did you have any codes or warning??

My truck did the same as Joe Sargent. I lost power assist while driving. It only has 7900 miles. Restarting the truck over and over didn't help. I had no warning lights or codes. After giving up and 30 minutes of sitting, I restarted the truck and had brakes. I took it to the dealer the next day Friday 10-19-19. Dealer called today 10-21-19, they have been trying to work with GM on it, and said GM says no codes, then no problem, come pick it up. Gm said they have never heard of this problem till mine. Obv they are lying after reading Joe Sargent posts. Dealership has drove it 40 miles and cant get it to duplicate. (Dealership wants to help, but GM says they will not authorize work on the truck). Sounds like tough luck for me. Next time this happens I may not be around anymore to post about it.