D S C

Good Morning, I recently had to pay over $500.00 to correct a leak on my 2017 GMC Denali. After a rain storm, I found water dripping in the interior of my GMC, down the driver's side frame/support at the front window and the driver's side door. I found out that the water was coming from the Shark style antenna mounted on the roof, over the driver's side of the GMC. I was told by the GMC technician that the problem was a leak/weep gap was facing towards the rear of the vehicle and slanted up. This allowed for water to leak into the antenna housing, but had no way out - so it found a path into the GMC. Their fix was simply to turn the gap towards the front of the vehicle which was now slanted down to allow for drainage. GMC Document ID: 4828810 was sent out to the dealerships dated 02/14/2018 explaining the problem and how to correct it. I understand that this is not a safety/Recall issue, but having known about this problem starting in 2015 models and sending out a bulletin in 2018 - why am I having to pay for this fix which was a flaw in the design of the antenna system. Also, why was a notice not sent out to vehicle owners to allow them the choice to correct the problem at their convenience? If you are somewhat of a mechanic/"Wrench" you can fix the problem yourself with support from DIY videos... I didn't have that option as I was not aware of the issue; I needed the vehicle because I was traveling out of town that weekend; I had to pay $150.00 (COVID price)to rent a car while the GMC was in the shop - all in all, because GMC did not notify the owners, it cost me over $650.00. "Not Happy" I did file a complaint with GMC (tracking # SR: 9-6755657757) Yet to hear back... D S C

I just spent over $500.00 to replace a water damaged antenna on my 2017 GMC Denali. Got in the Denali after a storm and had water dripping down the driver side post at the headliner. GMC sent out a bulletin (Document ID: 4828810) to its Dealers notifying them of an issue with the orientation of the water gap on the gasket used to seal the the Shark Roof antenna which allows water to "weep" away from under the antenna where it sits on the roof. The bulletin identified vehicles from 2015 to 2018 having this issue - significant number of vehicles. This gap faces the rear of the vehicle. Their "solution" is to turn the gap to the front of the vehicle. The part was $175.00 and labor was $320.00. After reading about what is eligible for a "Recall," I don't feel this qualifies. However, for a solution that was so simple to fix, yet so expensive why am I responsible for this expense when it was an error in manufacturing? Questions: Why was I as a GMC vehicle owner not notified of this as an issue,? Why am I forced to pay for a manufacturing issue created by GMC? Any ideas on re-course? I am sure I am not the only one with this issue... Danny Crumpler D S C [email protected]