Kyle Paton

I tried the Canadian GM contact and that’s a rabbit hole I will not go down again. Calling GM is not actually calling GM, it’s all 3rd parties where nobody talks to one another and ever single time I call I have to explain my entire story all over again. I’ve called that number multiple times and it’s always a dead end. The one time I got a call back it was from someone who sounded like they were in their bathroom on speaker phone and gave me a hard time when I said I couldn’t hear them. So no, it doesn’t help. I’ll take a replacement truck though, that would be nice. All I want is what I had before all this. If that’s on the table, feel free to reach out.

If the odometer was at 500 kms, would you maintain this position? I’m not being sarcastic, I’m asking honestly. I can’t accept that insurance is wholly responsible for paying out on something like this. Everyone just defaults straight to insurance, I don’t understand. At what point does the responsibility shift from insurance to manufacturer?

I'm sure they do have them and I'd love to know more about that. The cab smelled sort of like a baseboard heater moments before the smoke started. Firefighters said electrical, but they were looking at a burned out shell.

I'm in Canada so maybe they decal them with 4x4 differently? Also, it's still winter here so I had my snow set on.

When this truck was still intact, I was basically a GM spokesperson. I boasted to everyone that would listen to me about the fuel economy, which is truly incredible in a full size pickup. I liked how it drove, I liked the functionality. I took it everywhere and actually used it as a truck. I kept it clean, I took care of it. I got lots of compliments on it. I've tried to reach GM to get answers and just bounce questions off of someone - anyone - who will listen. Every single phone number and email address leads to a third party. People don't call me back when they say they will, promised follow-up emails don't arrive. The dealer didn't even offer up anything I could go on. The customer support is simply non existent. I'm bothered that the product let me down, but what bothers me more is the aftermath. It feels like GM has intentionally structured their organization so that they're unreachable and they get to maintain an arms length approach with things like this. It's absolutely infuriating. Surely this can't be the GM experience?

I just meant that I had a dealer appointment to address the codes. The engine light had come on previously in the weeks leading up to this but had gone out. Then it came back on for a few days and went out again. They kept turning me away and said to come back only if the light was on. Electric pumps under the hood Steering column comm error HVAC system comm error Radio comm error Radio amp comm error Instrument cluster comm error Emissions equipment comm error O2 sensor A few others cant remember all of them The truck was still inside a full extended warranty to 160,000 kms. The truck was at 103,000 kms. Factory warranty it to 100,000 kms. So I paid $4000 for a warranty that was only 5% used at that mileage. As far as I'm concerned GM owes me 95% of $4000. It's hard to accept the failure of a product that is tremendously expensive and then just shrug it off. GM builds vehicles that are designed and built to NOT spontaneously combust, that's their business. They sell warranties for profit. The fact that I was alone is extremely fortunate. This was a family vehicle when I wasn't at work. We had two child seats in the back and my kids were in there about 10 hours earlier. Zero modifications. I'm a travelling instructor that teaches programs mainly in fall protection and chainsaw use. So I had a number of newer chainsaws and multiple totes full of climbing equipment, which is all fairly pricey stuff. The $10k is actually a conservative estimate and I'm still building my list.

17 days ago. While driving at highway speed, smoke began to appear from the centre stack/console area and then there were flames. I pulled over, got out, called 911 and watched my truck burn to the ground. 2020 Silverado Duramax, dealer maintained, extended warranty with 103,000 kms on the clock. Truck is a total loss and completely destroyed, along with $10k+ of equipment in the bed. GM is silent. No direct contact from them whatsoever. Life turned upside down. No answers from dealer. At time of incident there were 30 stored codes in the ECU. I had an appointment at the dealer for the Friday of the week this happened.