Klein_Attitude

After an hour drive to the dealer this morning to drop it off and pick up the loaner car and a other hour drive back, they took the truck to their sister dealership where the body shop is and had it fixed in a few hours. Drove another hour there to grab and it another hour back…so a total waste of a day. Anyhow, they didn’t say what it was…but it’s as flush as flush can be and it all worked out.

Yeah I’m pushing for a replacement for sure if the paint can be matched up. Dealership has been cool to work with and want to make it right. It’s definitely not within an acceptable tolerance so we’ll see what they say. Wouldn’t have left the lot or signed the papers had I seen it initially.

Thanks a lot for all of your help. Let’s hope it’s a hinge that can be replaced and that’s all it takes. We’ll see what the body shop says on Tuesday. Should have done a thorough walk around when I scooped it up but not sure I would have noticed. The guys at the dealership who installed the tonneau cover certainly should have though.

Thanks, I’ll do this in the morning. So in theory, if the hinge is bad that would be an easy fix just by getting a new hinge, correct…or is it affixed to the bed/body? That would also require to dealership to readjust the gate latch bc they moved that as much as they could trying to figure it out (originally the right side wouldn’t even catch on the bar to close). The video isn’t a supported media type unfortunately.

Right side (side that doesn’t sit flush)

Photos of the cables.

Video of the tailgate cables.. IMG_2378.mov

Thanks for the reply, that makes me feel better. I’ll get some pictures of the hinges tomorrow. I will say one other thing I’ve noticed is that the tailgate cable is taut on the right side (the side that isn’t flush) while the cable on the left side is loose—or rather has a good bit of play in it. Stated a better way, when the tailgate is down it seems the right side cable is the one supporting it (it’s tight) and the one on the left has a lot of play in it. Not sure how this factors into the problem, but I suspect it does. As far as the color goes, it’s just a 2024 in Summit White…which is the stock color.

If it’s the box I’ll try and lemon law that business. What a mess though…dealer is an hour away and these trips are time consuming. Getting some type of loaner while at the body shop though. Fingers crossed.

Hey folks, Just purchased a 24 1500 AT4 and I love it, with the exception of the rear tailgate that will not shut flush. I had it at the dealer for two hours yesterday and they maxed out the adjustments, but the tailgate on one side sticks out a little more than 1/4” on the side. The tech thinks the tailgate is warped so they are sending me to the body shop next week to determine if I need a new tailgate. Has anyone had their tailgate replaced? I’m a little nervous that a) the color isn’t going to perfectly match and b) the install won’t go well with all of the wiring. If I bought this used I think I could live with it, but not for $74k. Dealer has been great to work with but they’ve never seen it. Any ideas what the cause is? What would you do? Thanks!

Hey folks, Just purchased a 24 1500 AT4 and I love it, with the exception of the rear tailgate that will not shut flush. I had it at the dealer for two hours yesterday and they maxed out the adjustments, but the tailgate on one side sticks out a little more than 1/4” on the side. The tech thinks the tailgate is warped so they are sending me to the body shop next week to determine if I need a new tailgate. Has anyone had their tailgate replaced? I’m a little nervous that a) the color isn’t going to perfectly match and b) the install won’t go well with all of the wiring. If I bought this used I think I could live with it, but not for $74k. Dealer has been great to work with but they’ve never seen it. Any ideas what the cause is? What would you do? Thanks! IMG_2377.heic IMG_2374.heic