Able bodied

I’m dealing with the same problem. They didn’t respond to my emails either so I called and got the same bs “liability” excuse. It would be SO simple to slip a new rubber hinge in there and no special tools or skills needed. If they think a specific adhesive or lubricant (make up your mind, do you want it to move or not?) is required how hard would it be to include a small tube with instructions? I’m actually a bit offended they expect us to be so stupid we can’t install a simple hinge. Liability on the panel flying off? The latches hold them down, currently that’s the only thing holding mine on aside from the duct tape. People are constantly buying and self installing parts for their vehicles themselves. Imagine if everyone selling aftermarket accessories felt the same as Real Truck. I won’t ever buy another accessory from this company and I tell my friends to stay away from them. Rant over.