Guy Johnson

The fuse relay block on my 2011 Chevrolet Silverado 1500 with only 56,000 miles nearly CAUGHT FIRE when the rear window defroster and heated mirrors would not turn off even with the key removed. This is a critical design failure! The problem was traced to a bad ground on circuit G200, this is part of the switch circuit that controls the mirrors and defroster. GM has designed a circuit that has the ability to turn itself on even when the car is off and the key removed! But even worse GM refuses to pay for the parts or labor to repair my truck. I have made several calls to GM customer service and while initially encouraging GM has refused to stand behind their product. Howard the customer service representative at GM couldn't disclose to me the amount of financial help they offered the dealership, it turns out they didn't offer any help at all. Scott at MacMulkin Chevrolet Cadillac said GM didn't offer any help and Howard at GM customer disservice said they offered assistance, but he wasn't allowed to tell me how much. Howard also told me he doesn't have a supervisor I could speak with and the there was not way to escalate my complaint. "you already picked up your truck and paid for the repair, the case is closed". This is not my first GM product my wife and I have owned: 65 Corsair Corsa 1997 Saturn SL2 - new 2001 Saturn SL2 - new 2003 Chevy ZR2 - new 2008 Acadia - new 2011 Silverado 1500 - used I'm not sure I will buy another GM product after this experience.

I have the same problem on my 2011 Silverado 1500; heated mirror and rear window defroster won't shut off. Relay burnt and fuses were hot. I had to pull the fuses to stop the parasitic draw. Something is really wrong with this truck. Only 55k miles.