Steven Shaw

update to my previous post. I contacted the BBB Auto Line and went through Arbitration. I won my case against GM and they were forced to buy back my truck. GM still refused to believe my truck had an issue until they went for a test drive. If you have a similar issue and want it fixed I would suggest going online to BBB auto line and submitting your info, its free!

I have a '15 Chevy Silverado. This truck too has started making the noise. I took the truck in and the tech said we needed to re torque the bolts in the rear end. Once they did that the problem became worse. I took the truck in and had it for 3 weeks. Per GM engineers they needed to remove the rear axels and measure them. One side was .12 the other was .18 . Not enough to change the axle! No fix from GM. "The noise is normal per GM" Now the truck has a bad vibration while driving. When you are backing the noise is worse than ever before. The dealership is telling me "our hands are tied". I reached out to GM and an account rep called me and said that I need to take the truck back in. Or try to trade it in for a new truck. I cant afford to roll over the negative equity in another truck at this point. Its sad that you pay over 50K for a vehicle and you get the run around from a company that makes millions every year. But hey sales are up 2.08%!! Such a shame that I am expected to settle with a defected vehicle and deal with a problem. They sure didn't have any problem cashing the check from my bank when I purchased the truck. Apparently making money is more important than building a great vehicle and having good customer service.