Yes I found a free example letter online and utilized their template. Second letter being submitted today. Since the letter was sent GM calls me once a week. Useless conversation but I have them calling me now
Google your state local lemon law. All states are different, I started the process proactively by sending a certified letter to GM Compliant with my stare lemon law. Sending the second letter today and getting the BBB involved.
Just got off the phone with GM, I sent them a certified letter per MD State Lemon Law and they have called me everyday until they could reach me. Since my truck was serviced on the 1/9/2020 where the dealer replaced the Brake control module I have had 1 occurrence where i cycled power and the situation went away with no CEL. Alexis at GM stated the dealer is going to reach out to me to provide me with a loaner as they (GM) does not want me driving the vehicle considering the severity of brake failure. I will update when I know more.
I sent a certified letter and GM has called me every day. I was unavailable every time (in a meeting) however I am going to ask for extended bumper to bumper coverage considering my truck has only had one occurrence since the trip to the dealership last week.
I'm not a lawyer and don't claim to be so do not accept this as legal advice..Based on my research for the state of MD Lemon Law, the manufacturer has 1 attempt to fix a brake or steering related issue. The consumer must send a written letter via certified mail to the manufacturer stating the problem and setting expectations including all service tickets. After opening a case with GM when I got my truck back on 1/9/2020 where my dealer replaced the brake control module I asked for the address and sent the letter proactively. At minimum I am going to request GM to extend the warranty on the vehicle. Research your local lemon law, Most states do not require an attorney.
Just picked up my truck, Dealer replaced Brake Master Cylinder, Power Brake Booster, and Brake Control Module. I remote started the vehicle at the dealership with the MyChevrolet App successfully so time will tell. I called GM and opened a case in addition to requested an address to send a certified complaint and the representative I was speaking to would not relinquish the address he kept stating "A Service Manager will reach out to you in 2-3 days" I eventually got an address from him... This is ridiculous...
day 3 in the dealer and no answers.
I agree 100% begin the stages of lemon law. I have everything ready to go for mine. I just heard from my dealer and i'm not 100% confident they're being truthful considering at 10:42 I received an email from On Star stating my truck is having ABS issues but the dealer stated they will need my truck for the next couple days until the brake control module comes in. Reading through the forums I am not confident this is the fix. Fortunately the dealer has me in a RST sivlerado loaner but that's beside the point. GM needs to fix this yesterday, I have all necessary paperwork ready to begin the lengthy Maryland State Lemon Law process in the event my truck is not returned timely. If Truck Manufacturers want to inflate the price of their vehicles to a premium we as consumers need to hold them to the premium standards. Just my .2 cents
Update: Truck is currently at the dealer. They gave me a loaner and stated they are replacing the brake control module... After reading the post on this website I'm not optimistic... Maryland Lemon Law states the manufacturer has 1 attempt at fixing braking or steering issues. It also states to send a certified letter after the first dealer attempt in order to expedite the process. Once my truck is returned I am sending the letter. These trucks are too expensive to worry if I can stop or not. Will update once returned. Hopefully I waste $6 on the certified mail and the truck is back to normal. I love this truck when it works!
Most OnlineNewest Member
Who's Online 96 Members, 0 Anonymous, 1,819 Guests (See full list)
- Sotally Tober
- Steve Boorman
- vase 17HC
- Crazy Schooner
- Gary Lamborn
- Trent Thibodeaux
- Morgan Eaves
- Sean Buckley
- Billy 2497
- MTU Alum
- Grumpy Bear
- Josh Lorenz
- Peter Thiessen
- Brian Michalak
- 03 Cobra
- Matt Bode