My 2020 RST 4x4 was absolutely horrible on rough roads. I have owned 4x4 trucks, jeeps, and suvs. It was without a doubt the worst on rough highways and washboard gravel roads. I understand completely the argument that "its a truck", but compared to other 1/2 ton 4x4 trucks that I've personally owned and driven lot, it was bad. I came very close to putting it in a ditch on a road I drive everyday. Or I shoud say, it almost put itself in the ditch..
The other issue was the failure to start issue that many on this forum have experienced. After waiting a month for an ecm, I decided to trade it. I really hated to. I absolutely love the looks of the truck, but.. I can't say that I miss it.
Good luck to yall. This forum is a valuable source of info on these trucks. Hopefully yall will get the issue worked out.