My 4L80 is loud, whiny(straight cut gears),and clunky,but since its a 3/4ton truck and not a Caddy I expected that. What were your Dad's expectations? (this is a question, not trying to be a smart butt). Is this the first HD truck, or is it more hard shifting that other HD trucks that he has owned? I know I have had others that owned 1/2ton trucks comment on the ride & firmness of my truck, but when I explained it they understood.
The reason the Trannys are like that is because the firm shifts = less slipping, reduced wear/heat, and the gear cuts make the overall package more robust. Granted would I like better if it was smoother? Maybe? but part of getting the strenght, is the trade-off of soft shifts. Hope this explians it.