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Hi Jennifer Yes that is who I have spoken to a few times. I just want to make sure that I am using the correct file format and/or if there is another way to play the video/movie files other then the SD Card. Or is there something I am missing. Thank you for the response back.

So I can't figure out how to play a movie file on the MyLink system. I have a 2014 Silverado with the 8" touch screen. I called customer support a couple times and did everything they recommended and still no luck. I have MP4 and DivX movie files on the SD Card and when I try to locate them on the MyLink system it says I have no files on the SdCard. It will locate the music files and play them off the SDCard but no video movie files. The truck is in park and parking brake is set. Has anybody been able to play movie files on their MyLink sytem? Is there another way to play the files like off my Iphone or with the actual DVD in the DVD player? Any help would be greatly appreciated.