Well our ordeal is OVER!!! To recap…we had a 2015 Chevy Suburban LT with a manufacture date of 8/14. We had two main issues with ours: Severe Vibration at all speeds and the buffeting (to the point I have had several ear infections, kids have thrown up in the car and headaches on long trips). After having it in and out of the dealers service center 8 times they called in a GM Engineer.
When meeting with the GM Engineer we found out some very interesting things. 1) the vibration is the same vibration that they were having with the newly designed 2014 pick-ups and we were told that there has recently been a change in the manufacturing process to eliminate the vibration. 2) They believed the buffeting was coming from behind the sunroof, and having to do with the cross bar supports coming undone. He stated that some things had been changed in manufacturing process to eliminate the buffeting issue. He told us that he has a machine that they can hook up on the inside of the car that will measure the "buffeting"/pressure. If we did have the buffeting then they suggested the fix of taking the headliner down, sunroof out, and epoxying/gluing the cross beams back to the roof. (FYI…they don't cut the top of the car off as others have stated.) After speaking a while longer we left the car with the GM Engineer for the day.
Shortly after we left, We get a call and were told that upon the test drive that the GM Engineer could feel/hear the buffeting without having to hook up the device they use to measure the buffeting. And that ours was one of the worse cases that he had heard. Upon discussion with our Service MAnager and GM Engineer they recommended the fix of taking out the sunroof. We were hesitant but were told that we had to at least give GM the chance to try their fix. We agreed. We received a text from our Service MAnager that stated that there was a "gap" that was bigger than it was suppose to be. After two days we get it back, and of course the buffeting & Vibration was still there. We told them we wanted a new car or we would sue/file lemon law.
At this point our dealer was willing to do anything to make us happy. We told them we wanted another Suburban because it is the only vehicle that could accommodate our family. And after speaking with the GM Engineer about their being changes in the Manufacturing process, we had hopes the issue on a new one would be fixed. After some back and fourth, GM finally bought back the LT for what we paid for it, and we purchased a 2015 Chevy Suburban LTZ that was manufactured in January 2015. It was manufactured 1/7 and we picked it up on 1/12. We drove it around for 3 days… There was no Vibration and No buffeting at all. We have driven it 700 miles home and have roughly put another 600 miles more on it. There is still no buffeting and no vibration at all. It drives like a dream!!!!!
I will also add that there is no "low hum" in the LTZ when it is in V4 mode either, like their was with the LT. With the LT you could feel and hear when the vehicle went back and fourth between V4 and V8. With our LTZ the switch is so quiet and subtle, that you cannot tell if it is in V4 or V8 unless you look at the dash.
We are very thankful that our dealer was so involved. They were the ones that made the GM Engineer come out to try to fix the vehicle and they are the ones that went to bat for us and got GM to pony up the money to purchase the vehicle back. We would not have gotten the results that we had, if it had not been for our dealer.
I would also like to make a comment about the post on here about it being the ANC (Active Noise Cancellation). The LT did not have the ANC yet we still had the buffeting issue. The ANC does not come standard on the LTZ it is something that has to be added. The LTZ we have now does not have the ANC either. So I am not sure that the ANC is the whole problem. I would think if there is a "gap that shouldn't be there" behind the sunroof that could possibly be letting air in, that this may effect your ANC trying to compensate for the problem, making the buffeting worse. Just a thought.
From speaking with the GM Engineer, he didn't come right out and say it, but GM knows there is a problem. I think they have fixed it in the manufacturing process (hence the reason the LTZ manufactured in 1/7/2015 does not have the issue), but I don't think they have figured out a fix for the vehicles currently on the road, as my guess there is more than one component causing the buffeting.