I bought a new BAKFlip F1, installed it and it looked great ... until it rained, leaked in at each fold area but not in the fold crease. The aluminum frame around the fiberglass panels leaked and were apparently not sealed.
I called BAKFlip who requested pictures and my receipt. Once they received that they called me and told me a new one was ordered and will be shipped to my house. It stinks to have a brand new product fail but it's nice to have good customer service.