Took my truck in this Tuesday for the rear window leak, an oil change and a small paintless dent repair. I specified for the service advisor to call me once they found the leak and before they did any repairs to it. Well I get a call Thursday saying the dent and oil change were done, but they hadn't had time to get to the water leak yet. I reminded them to call once they found the leak and before anything was done to correct it.
I received a call today around noon that the truck was ready and the window leak had been "fixed". Well I knew what that meant, the "caulk it up method" had been applied. So after work I headed down ready to have a conversation about how that is the most ridiculous fix on a brand new truck and won't last. I finally got to the assistant service manager. I let him explain their process and I explained where I was at. 5 minutes later he was ordering a new window for me.
I have to give my dealership credit. They never gave me grief and were very cooperative and understanding. It's the reason I bought from them in the first place. They are a very large operation and glad they stand behind their sales!
I'll give an update when the window comes in and after. While I'm not thrilled they attempted a fix before contacting me, I'm glad I was able to get the new window ordered before leaving the lot.
To everyone else going through this I wish you all the best of luck! It's insane we are in this position. While I understand things happen, we shouldn't have to go through a month long (or longer) dog and pony show to get to a fair resolution. Caulk (sealant) is meant for bathrooms and a 1989 beater, not a brand new truck.