In my 21 Silverado or now my 25, I never ever have had an over the air update come through, and I do manually go into the radio and check for the updates, maybe once a month or so. For the no radio volume and turn signal noise, they told me they had to use the scan tool and preform the update, which took several hours. For the Google Maps update, the service advisor did that one outside in the parking lot, which did take quite a while as I am an Iphone user so I had to download the Google email app, create an account, and then go through with the updates by logging into my radio.