Chevy-sucks

The person I got escalated to told me they may help with your payment if your vehicle is out 20 or more days. They won’t do anything until your truck is done of course, but hopefully this helps you. If you haven’t called Chevy customer service already (800) 462-8782 maybe you can ask about this.

2023 Silverado 3500 with 15,000 miles. Bought it used from dealer as certified pre owned. It ran for 4 days before the valve body failed leaving us stranded on the freeway with a brand new 5th wheel. No offer of a loaner. We had to figure out how to get our new 5th wheel 320 miles home without a truck. No help, no timeline, and no answers on what they would reimburse from Chevy. After two weeks Chevy finally “escalated” us. We got someone who could at least explain the reimbursement. Shop then told us it would likely be 2025 (WTF) some time before any valve body parts are available. Shop took a closer look at the truck and now we are getting the transmission replaced. Appreciate all of you on this thread as it helped us with expectations more than anything Chevy ever did. I came back and looked at the timeline on this thread. Dang, Chevy definitely knows about this issue and still won’t do a recall? Why is Chevy KNOWINGLY SELLING DEFECTIVE trucks? Fix your supply chain or stop selling until you can fix your trucks already the road (I mean stuck at the shop).