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Drives

Found 10 results

  1. Bought this vehicle brand new. I love it, and perfect for myself, my family, and the fact it's Diesel puts the cherry on top for me. But... now things have started. We have currently 1,137 miles on the vehicle and had the first message populated: - Service steering column lock. (see photo) Everything else worked, remote start, standard start, and the vehicle had zero issues. The following day from our road trip, we had to go to the DMV with our out-of-state paperwork to submit for plates. My wife now received a new message. - Service emissions system. See owners manual. (see photo) She drove to the DMV and left to get the smog paperwork. Then a new issue: - Vehicle remote start isn't working. (see photo) She is in the car and tries to start... Nothing. She tries again. It starts, and she drives it to a local dealer. They come to look and scheduled us for an appointment. She drives the vehicle now, and Onstar now shows the emission issue. ( see photo ) We now can't register the vehicle in California, because, the check engine light is on, emissions warning, and they won't smog it until it's corrected. Awesome... I noticed that none of these issues happened until it updated the software in the vehicle. I'm hoping this is something that can be fixed. I've been looking around for answers and only finding more issues that are all pretty shitty. Sorry, no better way to say it. I've also seen a post of people saying, “deal with it, it's a new breed of vehicles,” etc. I’d challenge that answer. No one should pay this much for a vehicle and face these issues I'm reading about. So here's what I'm going to do, document everything, and I mean everything. This will be for everyone who may have this issue now or who may come across it. My opinion...but I'm not a mechanic, is that there is a massive software and hardware issue with these models. I believe GM internally has to know about this from Dealers, Customer Service, Compliance Reports, etc. I'm sure all issues are in the queue to be address or fixed. I do, however, feel with the challenges of physical hardware that they chose a vendor that was most cost-effective, which is a component of these issues a long with the capability to support the software complexity of the current models. Or maybe I'm just wearing a tin hat, who knows. So, I open this up to you. Any advice, similar issues, outcomes you've faced, and other topics, please comment below. May the journey of dealership visits begin. Hopefully, this journey isn't to long.
  2. I have a 2019 silverado new body style, i recently developed a rattle in the dash around the steering column, i took it to two dealers and both couldnt find anything. Now the warranty is up and im stuck with a rattle. I am a diesel tech so i tore apart the dash peice by peice and kept driving it around and the rattles continues. So I tightened every bolt i could see and none were loose. I even used a stethoscope going down the road and found that the rattle sounds like its coming straight from the steering column near the bottom. Maybe a bad column im not sure i attached a video of the sound, and it only happens around 45-55mph
  3. I have two steering columns One from is from a 99 chevy silverado (work truck trim) And other from a 02 chevy silverado (lt model) I was wondering why the column from the 99 locks when I take the key out of the ignition and the one from the 02 doesn't lock. Is it by design or is it broken?
  4. I have a grant steering wheel assembly, but I need more insight on how to install. Watched a bunch of videos but couldn't find a good one for what I doing.
  5. All, I have a 2015 Suburban LT with just over 40k miles, with a couple of issues - all of which have TSBs. The steering wheel pops when turning. I have been told that to fix this issue will require the replacement of the steering column; the driver seat is literally a pain in my rear. From reading other forum posts, I believe this is probably a seat sensor; and the driver seat rocks/pops/moves when I turn. The Chevy service department I visited said that I had two options: Pay big dollars to fix it, or live with it. At this point I am really regretting my purchase. It seems to me that for a vehicle that costs nearly $70k new, one should be able to expect more. Now, I am wishing that I hadn't moved on from my 2005 Suburban. I would appreciate advice on working my way through a customer service complaint, and how to get this issue resolved. Thank you!
  6. I have a 2009 chevrolet 2500hd that the steering wheel is locking up on because of movement in the steering column. I had lots of play in steering wheel and upper bolt that connects intermediate shaft to steering column was was hitting metal bracket. I replaced the intermediate shaft and it solved the play in the steering wheel but not the bolt hitting bracket. For some reason the steering column shaft the intermdiate shaft bolts to is moving in and out letting the bolt holding the two together hit the bracket causing steering wheel to lock up. Does steering columne need replaced or is there something I can do to stop the shaft from moving. I am including 2 photos one showing bolt hitting bracket and the other after I reached under dash and pulled shaft down so bolts were no longer hitting bracket. After only driving a few miles bolt will be back hitting bracket locking up steering.
  7. I am having an issue starting my 1991 GMC K2500. Sometimes it fires right up. Other time absolutely nothing happens when i turn the key. If i turn it off and on enough times eventually something will connect and it will start. Other times i have to jump it, and even then sometimes nothing at all when i turn the key. It has a brand new crate 350, and runs great when it starts, but i cant rely on it enough to start to take it anywhere far from home. Any suggestions on what it might be? I have replaced the steering column and had the issue with both the old and new column. Thanks in advance- Ken
  8. My 2015 Silverado steering column is making what I describe as a ratcheting noise after I place the truck in park and remove the key. It clanks around a few times then eventually locks. Sometimes it only clanks once, others it will be multiple times like in the video below. It also happens when my leg hits the steering wheel when I get in the truck after the remote start has been activated. The truck is less than 45 days old and was purchased new from the dealer. I'm planning on taking it back to the dealer, does anyone have any suggestions on what I should suspect?
  9. In regards to my 2014 Chevrolet Silverado which was purchased from Silver Star Chevrolet in Thousand Oaks, CA in March of 2014. I have experienced many issues with this vehicle since the time of purchase, many of which still exist despite it’s many visits to Silver Star. My Silverado was lifted by Silver Star Chevrolet through DSI (Dealer Services International) through whom an additional warranty was provided to cover any part of the GM warranty which would be considered void because of the lift. However at the time of purchase none of this was explained to me. In fact I was told that in addition to the GM warranty which was still in place DSI was warranting the aftermarket parts installed on my vehicle. Time and time again I have brought my truck back to Silver Star to try and resolve some of the outstanding issues. However each time I have returned I am told that the issues are being caused by aftermarket parts which have been installed on the truck and that I should deal with 4 Wheel Parts to get it fixed. After becoming fed up with Silver Star and their business practices I chose to take my truck to Keyes Chevrolet in Van Nuys, CA who was extremely customer oriented and I truly believe that they had a desire to fix my truck however they were not able to recreate every issue and codes weren’t being thrown to tell them where to look. Because of Silver Star Chevrolet’s incompetence and their unwillingness to fix my truck I turned to GM customer care in Detroit, Michigan. I was assigned a customer service representative by the name of Michael (who can be reached at (866) 790-5700 – ext 21442) he is polite and courteous however, he’s also ineffective. I’ve now been dealing with GM customer care since February 24, 2014 with many phone calls but no results. As a result of my communications with GM customer care I have come to understand that GM has no authority over individual dealerships based on their own statements. In addition GM customer care has refused to implement any written communication with me and will not copy me on any correspondence regarding my case despite my numerous request. As you can imagine I am extremely frustrated at the whole situation and I simply want an acceptable resolution to my case. The total purchase price of my truck was just over 55,000.00, for this price I should have a truck that works well with no issues after all it is a new truck. So in regards to the issues I have experienced with my truck since the time of purchase. When I purchased the truck the installed tire calibrator would not allow the truck to shift under full acceleration. This has been fixed. From time to time I have experienced unintended acceleration. Fortunately I’m quick on the peddle and have been able to break each time. This issue was duplicated at Silver Star Chevrolet however it was not addressed. Since I have purchased the truck I have experienced a vibration in the rear differential under half to full acceleration. It feels like there’s a jack hammer in my rear differential and at times it’s so bad that I’m confident that the entire rear differential is going to break off from under the truck. This is sporadic. This issue was duplicated at Silver Star Chevrolet however it was not addressed. On one occasion Silver Star readjusted my rear leaf springs claiming that this was causing the problem in the rear differential however this only caused the leaf springs to squeak all the time. In addition the rear differential continued to act up as it has since the purchase of the truck. Since then Silver Star addressed the squeaking however it still happens from time to time. Recently the motor has begun to shake as if it has a misfire or a broken mount somewhere. At times the vibrations are minimal and or even appear to be nonexistent however at other times the truck will shake so bad that its as if I have a vibrator under my seat. This issue was duplicated at Silver Star Chevrolet however it was not addressed. The blower motor on the air conditioning system acts up from time to time and will not blow at full blast. Silver Star claims that they performed a recall on this and that it should be fixed however this is not the case. In addition to that issue I have experienced issues with the temperature sensors in the system. From time to time the air conditioner has read out at 70 degrees while the system is blowing much closer to 85 degrees. Keyes claimed that they preformed a recall on this as well however this too is still happening. On Tuesday 02/31/14 my climate control knobs were reading out at 70 degrees however the temperature was much closer to 90. When I pressed the power button the screen read off however the system continued to blow full blast, this happened 4 times before the system powered off. On Friday 02/27/15 my trucks ambient temperature gauge read out at 32 degrees however I happen to know that outside temperature that day in Newbury Park, CA was around 88 degrees. This has happened about 5 times since I purchased the truck. Since the purchase of the truck the traction control and ABS systems have been a constant annoyance going off all of the time. However I believe that Keyes has fixed this for good. : ) I believe that the motor in my seat is going out, on several occasions I have been able to adjust my seat down however it has either refused to come back up or moved extremely slowly. This issue was duplicated at Silver Star Chevrolet however it was not addressed. On one occasion my screen in my truck green screened and afterwards my camera was very blurry for about a week and from time to time I still experience sporadic blurriness. On one occasion I parked my truck and locked my steering wheel in place. When I returned to my truck and tried to unlock my steering wheel by applying slight pressure and turning my key the entire steering column turned 90 degrees! This issue was addressed by Silver Star however I’m not confident that it has been fixed. On many occasions I have experienced transmission slippage when applying slight pressure on the accelerator in both forward and reverse. Frequently the headlights dim when changing from forward to reverse or from reverse to forward. While accelerating, turning or any time the truck is in motion the drivers seat appears to be lose. A recall was performed on this and it appears to be fixed. On many occasions my stereos volume jumps around. For example I will be listening to a song and turn the volume up to max however I only get half volume. And a few songs later the system starts working properly again and ill get full volume. It could be a bad amplifier. In conclusion this is my first Chevrolet Silverado and my second Chevrolet all together. Before purchasing my truck I owned a 2012 Chevrolet Camaro SS which I loved and had zero issues with. My experience with my Chevrolet Silverado has been miserable at best. I have told anyone and everyone that would lend ear of my experience with this truck and what to expect from Silver Star. At this point I have determined to peruse the lemon law given that my truck has so many issues that are unresolved. However because of the lift I beginning to find out that this too will be an up hill battle. My hope is that Chevrolet would to what I believe to be right and replace my truck with an unmodified vehicle that I can expect to work properly. Any thoughts email me at [email protected]
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