mrsegel

I was told by the dealer that it would be a week until they could look at it because only one guy in the service department could work on the transmission. I was also told by GM customer care that they would be contacting me as soon as they had any information. So to answer your question, I did wait a week. I have a voicemail saying that GM has a "bulletin" about this issue. Does it not seem like they should make these things properly the first time?

I purchased a 2016 Tahoe in December and have put about 700 miles on it. About two weeks ago I was on the highway and the car slowed down to 15 miles per hour and would not go any faster. I tried accelerating but all that did was increase the revs. I was able to slowly drive the car back to my house and had it towed to a dealer. I have recently been notified that the transmission needs to be "torn down" and rebuilt. I have been trying to get in contact with GM to explain that I am unhappy with this as a solution as the car is basically brand new. This post is to serve as a warning in to how they deal with situations like this. I was given a case number and told that someone would be reaching out to me. After a week I decided I would check in because no one had called me. After being unable to get in touch with anyone at GM I decided to call the dealership. That was the point where they told me the plan to rebuild the transmission. All of this was taking place without my knowledge and before I had been given any information. Apparently my advocate at GM that was working on the case was unable to get in touch with the service department at the dealership so the matter was being tabled...I guess. Today I called again was not able to get in touch with my designated "Senior Account" rep. I told the person on the phone I would really appreciate speaking to someone else that could help me. Twenty minutes later they came back to the phone and said they were unable to find that person or a supervisor. The suggestion was to wait until someone would call me back within 24 hours. After not receiving a phone call the first time, I was hesitant to do this but did anyway. I got a call from my senior account rep a few minutes later saying they were still waiting on information from the dealership regarding the repairs. How was I able to get the information before they were if they were working on my behalf? Anyway, I am now attempting to get GM to take the car back or replace it because I do not trust a car that has transmission issues before reaching 1000 miles. Has anyone gone through this process? I had a Tahoe before this car that had no issues and used to advocate for the quality. The way this situation has been handled by the company is very eye opening.