Their customer service is really great. I had to have one of my mirrors replaced and they made the process pretty painless.
As stated above, these mirrors do create one hell of a blind spot compared to the previous generations. I literally have to look up and over or around the mirrors in many intersections as it's a big enough blind spot to block an entire vehicle. However, they do a good job while towing my 30' camper. I just wish these extended and retracted, I didn't realize that they didn't until I opened the box.
Good luck on your installation. I didn't purchase any of the extra wiring, so most of the added functionality (lights) don't work. I may add that in the future though.