I also have the 8 speed that shifts terrible . Very harsh, rough shifts. Yes I have had in in for service twice at two different dealers. There is nothing they can do to fix it.
It doesn't matter what you tell them or what bulletins etc you show them. They cannot and will not fix it. You have to pick your battles and this is one battle I will not win.
It's in the shop now for a rough idle and driveline vibration that I get on the interstate between 70-80 mph. Been in the shop for over a week. Got a call on day two saying they couldn't find anything wrong with it. Haven't head anything from the dealership in almost a week. Have no idea what's going on they won't answer the phone or return calls.
BTW they gave me a cheesy little Chevy Cruze as a loaner. That thing is 1000% smoother than my truck!! Smooth idle, smooth shifts, rock solid driving down the interstate. I saw the window sticker it was 21k. My truck was over 51k.
Thinking about looking at some Fords or maybe a Tundra, but I know I'll take a huge hit on depreciation and I don't know if I can swing that.