RTDENALI

Thanks, Yeah I figured there were some sort of disclaimer enabling GM to get away with not having to cover the repair. I will let you know how it goes.

Hello, I have a 2015 GMC 1500 Denali 5.3L with 34000 km on it. I took it into the local Dealership (which is where I purchased the truck from) for some warranty work before going on vacation. - Running boards - Wining sound in engine compartment The following day, I received a call from the Service Advisor I was working with and he advised me that the oil pump has failed and I need a new engine and that it was not covered under warranty. When the truck was about 6 months old, I purchased an aftermarket programmer and installed it to potentially extend the life of the transmission and hoped to solve the problem with the initial bogging of the engine whenever the accelerator is pushed. (bad on me and I will never do it again) After 2 months of installing it, I saw no value in it and removed it after bringing everything back to factor settings. The service advisor continued to state that due to the programmer that was once installed, GM has put a Powertrain Warranty block on my truck and that I would need to pay for the repairs. He proceeded to give me a quote to replace the engine, Radiator, oil cooler and oil cooler lines that came out to be around $14K. The biggest problem I see here is that the dealer made no attempt to determine whether the aftermarket part caused the problem. I asked him how they determined the failure and if they dropped the oil or inspected the oil filter for contamination. He said no we don't need to, basing it strictly on the sound it was making. I took the truck home and proceeded to change the oil and taking a sample at the same time. No metal was found. I called the 800 number to GM Customer Pound Sand Department and spoke with a lady there and told her my story. She offered me some hope by saying that she would look into this for me and get back to me. That was 8 weeks ago....never received a call back. I made many attempts to call her and left a pile of messages for her to call me but to no avail. The story goes on and on..... On July 28 2017 I received a call from the Dealership about my truck and asked me all of the details of the past 2 months. I now have an appointment with him and the Service Manager on July 3rd... maybe something good will come out of this yet....I will let you know