Hey everyone,
Haven't been on here in a while but I ordered a set of Torque Air Springs (a clone of the Firestone Ride Rite) from SD Truck Springs and wanted to fill you all in on my experience with both companies and the install. Its a little lengthy, sorry.
I tow a bit with my 2018 GMC 1500 but not an excessive amount of weight. Usually firewood (1-2 cords at a time maybe 3,000 lbs) or our pop up camper (1200 lbs). In an effort to take the strain off the leafs I figured what the heck. Some friends have ordered the Torque brand air springs from SD Truck Springs and had good results on their Toyota pickups so I placed the order - pretty sure they were $250 all said and done - not a bad deal, right? Link below:
https://www.sdtrucksprings.com/index.php?main_page=product_info&products_id=28300
Got the air springs quickly and started the install... ended up missing both bail clamps that fit around the base of the leaf stack and secure the bottom mounting plate. Outside of this issue the kit is high quality and has a nice finish. SD was sort of helpful and was initially responsive. When nothing happened after a few days I started calling and was met with huge wait times, 1.5 hours and no help. So I called Torque (who is based out of IL I think) Instead of receiving the bail clamps I got another bag of hardware in the mail. Fed up I bugged the folks at SD over Facebook messenger as well as their chat feature on their website and got a RA number but they wanted me to take care of shipping - F that its a 25 lb box and I think they should pay since none of the issues with it were my fault... maybe I'm wrong here but I don't think I should have to pick up the tab. I'm not sure if the lack of service is because of COVID or if they really operate this way normally. As far as doing business with SD, I cant say I will be ordering anything from them and I sure wont be recommending them to anyone either. So be careful if you are in the market for air bags.
I was able to find the parts I needed from etrailer, just got the bail clamps for the Firestone kit and they fit good and were only 11 bucks or so for two...on to the second install of the system.
Install is straight forward and easy - had mine on in an hour or so. Fit is good with the exception of needing to shim out the brake lines on the back of the rear axle, on the passenger side to clear a bolt that clamps to the axle tube (I used a 1/16" washer and it gave better clearance with no strain on the line).
The ride is pretty good, it takes up some of the bounce in the rear end when unloaded and firms up the ride, but does give the truck a little more rake. Not sure if the rake bothers me yet.
Not sure where I'm going with this other than to inform you guys and gals about the poor customer service I got from SD and the potential issue with getting the parts needed from Torque. Also to just share my experience for the greater good.
Have a great day!
Sam