I have had my Trail Boss for 6 months it has 7k miles on it i have been dealing with this and the whole unit just frozen and i can do nothing no music, no touch screen... My dealer has changed the touch screen and power cord, didn't work, they recently changed out the whole radio and still no fix... i don't know the answer but i have spent a lot of time with no vehicle and taking time away from work to drop it off and pick it up it is getting frustrating.