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drmoose 00

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About drmoose 00

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  1. Just an FYI, I finally got it back. Appears to be "working as intended", though for sure time will tell. They as you suspected did take quite a bit of things apart - that was unsettling to see (i needed something out of the car). They needed to replace a camera (not sure which one - think the rear - that was why 1/2 the inside was taken apart). After that, the video worked "intermittently". They traced it to the serial data gateway module (#2.560 - you can buy on Amazon! https://www.amazon.com/General-Motors-25928052-MODULE-2-560/dp/B00N48MT5E/ref=cm_cr_arp_d_product_top?ie=UTF8), which they replaced. After that it appeared to work consistently. 9 days in for service, owned it for 32 days... For you situation it is a tough call. Not sure service would replace the module based on word off a GM forum - I suspect this isn't simply one issue but possibly multiple and they would have to get it in there to determine the root cause (but they might after communicating with GM, based specifically on your symptoms). As far as wating for GM to issue an official solution, that could be quite some time. There are several hundred TSBs for this line of vehicles already, so it seems they have their hands full. Additionally they are probably reluctant to issue a blanket fix in this situation since it could be a few (or a number) of different thigs. At best I suspect they would revise the TSB to make it a bit more specific and directed to diagnose the fix. Good luck! https://www.carcomplaints.com/Chevrolet/Tahoe/2021/tsbs/ https://www.carcomplaints.com/Chevrolet/Suburban/2021/tsbs/
  2. yeah I get that not wanting to have the car as a troubleshooter, but I still think it IS a safety issue - for me I don't think the pedestrian alert is working properly - I tested it - and for certain this car is big and the cameras help prevent damage. Like i said I am sure our insurance would not be thrilled to find out that system was down. Not sure how I am going to approach it, but we've had the car 28 days on Friday, and 7 of them in the shop, so I probably will be contacting GM consumer affairs at some point next week. I am pretty freaking annoyed that's for certain.
  3. Any update? I just got my new Suburban a few weeks back, and a week later, this issue started. Took it to the dealer, found a loose connector which solved the problem - for a day or two. It is back at the dealer, disassembled, and they are dealing with GM engineering on it. For mine, the whole camera system is completely non-functional, all the time. I really find it unacceptable that a 70k vehicle has such a flaw out the door, and the fact that they are struggling to find a fix is unbelievable. As far as your situation goes, the fact that they just gave the vehicle back to you and said, sorry no fix is available right now is a bit surprising and concerning. This is an important functional/safety feature of the vehicle - what would your insurance say if they knew it wasn't working? Also, when a car is in for repair for 30+ days, or in for the same issue 4x, it could qualify as lemon, and that gives you a lot of rights as a consumer; however, you have the vehicle so it probably wouldn't count, even though it is not functioning as intended. . To me it sounds like your dealer just doesn't want to deal with it. I would consider taking it to a different dealer. My dealer doesn't want to give me the vehicle back with out a permanent fix...
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