John4850

Hmmmm, didn't have to turn the raido on, eh? I'm gonna stick with what my lawyer buddy says in that if a manufacturer's defect causes the driver to look away from the road, the manufacturer plays a part in the "distracted driving." The fact that my info center that shows my MPH switches on and off on my dash and that the radio makes phone calls on it's own would distract any driver. It would make an interesting court case that I'm glad that I'm not involved in. It's a moot point now since another dealer fixed the problem.

This Just in!!!!! A month ago, I went to another local dealer out in the boonies and I explained my situation to the Service Manager. He was well aware of the problem with the Chevy Truck radio screens and he confirmed that it was about $1K to repair it. When I explained to him that I had this problem fixed under warranty two years earlier and now that national dealer wouldn't give me the time of day except to say "$130 to look at it and $1K to fix it" he scoffed and said that he would diagnose it for free. So, I left him the truck. The next day he called me and said that indeed the screen was pooched and he told me that he would turn it in under warranty, which had expired over 20,000 miles ago. Then he said "how does a $50 deductible sound?" So, he fixed it for 50 bucks and so far, it works great!!!!! Anyone want to hazard a guess where I'm gonna be taking my vehicles for maintenance in the future?

Jim, Can you send me a pic of a truck with "steering wheel controls?" Does your truck have such controls? As I just replied to another on the thread: "I spoke to a lawyer this morning that I was playing golf with and he would differ with you since Chevy knows that the problem exists and it does "distract the driver." The flawed logic that you don't have to reach for the radio while driving is just that, flawed. He suggested that I look for a class-action attorney and start searching the internet to see if I can find any info on it being the cause of an accident."

Thanks Ed, I'm going to print out your comments and take them to the dealer next week. John

Hmmm, I spoke to a lawyer this morning that I was playing golf with and he would differ with you since Chevy knows that the problem exists and it does "distract the driver." The flawed logic that you don't have to reach for the radio while driving is just that, flawed. He suggested that I look for a class-action attorney and start searching the internet to see if I can find any info on it being the cause of an accident.

LOL. LOL!!!! I've been driving for 60 years and have never had an accident, how many can say that. So you guys are telling me that you've never looked at your radio to change the channel and taken your eyes off the road? That's laughable and certainly BS. Now imagine that you are listening to a favorite football game and the game winning field goal is up in the air and the radio switches to another channel. Are you seriously telling me that you don't instantly reach to get your station back? You shouldn't have to spend $60K for a truck and have the radio F up and from what the dealer says, they fix several a week at the tune of $1K, The issue is that the radio is a "piece of junk" and that's the exact phrase that the dealer's service guy used. Chevy should issue a recall. I had a 2007 Toyota Camry that after a few years, the visors would not stay up and when you hit a bump, they would drop down, not blocking one's complete view, but enough to be a distraction. Guess what? Toyota issued a "safety recall" and it was fixed at the dealer for free. This morning, the radio started giving me directions through the radio for a location that I went to a few weeks ago, over 200 miles away. Shutting the radio off did not prevent the directions to continue coming through the speaker. The radio is possessed.

After waiting almost an hour on hold, I spoke to a GM Customer Service representative. He told me that he hasn't heard of the radio problem, but that he has only been working for one year. He took my VIN, looked up what has already been done and has elevated my problem. He said that I will get a call within 48 hrs with a decision on whether or not GM will pay for a full repair or partial. I told him that it is a "distracted driver safety issue" and that if need be, my attorney will send them a letter to put it on record for when I end up in a head-on because I'm trying to get back to the channel I was listening to. developing.........

I bought a brand new 2017 Z71 in June of 2017. The radio started doing all of the problems that I've seen on this thread. I took it to the dealer in July of 2019 and they said that they had never seen this problem and they even checked with whatever GM tech people they have as a resource at the national level and they said that the problem was an anomaly. So, after 3 visits to the dealer, they replaced the radio and the control unit. Six months later the problem started, but intermittently, so I sluffed it off. Now the radio is acting like it is posessed. It changes channels on it's own, the touchscreen freezes, it goes to the homescreen and it has even made some phone calls with no prompting by me. Today, I took it back to the same dealer and told them the history on my vehicle and they told me that it is now out of warranty and basically tough luck and that for $1,000 they will fix it. After I laughed my butt off, I told them that they didn't really fix it the first time and that I wanted it fixed for free. He told me that he couldn't and that I should contact GM Customer Service and see what they might be able to do. The dealer also told me that they fix several radios a week and that it is a common problem. I have three questions: 1. Has anyone called GM Customer Service and had any results on this issue? 2. Why isn't there a recall on this issue since it appears that anyone getting into an accident would have grounds to sue GM since they know it can cause a "distracted driving" issue? 3. Has anyone had a lawyer get involved?