NoOne65

Posted 7 hours ago People make the biggest deals over the stupidest stuff. One mistake over a refund and you’re warning people against using a dealership? By your logic every store in the country should be out of business. Geesh. Really? I've contacted them three times over a two week period requesting that my credit card be refunded. Each time I was assured that it would be done promptly. Do I believe they do this to everyone that deposits for a new vehicle? No. Do I think this may have happened in the past to someone who has purchased a vehicle here and then overlooked their credit card statement and paid an extra $1000.00 for their vehicle? Possibly. They sell 700 new GMC's per month. They have great deals. I'm not warning people against using them. Just a word of caution if you do. I guess your expectations of professionalism in expensive transactions differ from mine.

I wanted it refunded because 0.9% financing is cheap money. I even finance the sales tax at that rate.

I specifically stated during closing that I wanted the $1000.00 refunded back to my credit card.

I deposited $1000.00 on June 16th with Laura GMC to secure a new truck that I purchased on June 17th. At the closing I was assured that my credit card would be promptly refunded the $1000.00. When I received my credit card statement on July 1st I noticed that the charge was still there. I contacted my salesman regarding this matter and was assured it would be refunded that day. The next day it wasn't refunded and I contacted my salesman once again. He stated that he went straight to the finance guy to get it refunded, and he would go to his office to get it taken care of. On July 5th the charge was still there and I contacted my salesman once again to get this refunded. He stated that the finance guy was on vacation and he was going to go to someone else to get this refunded. It's now July, 7th and still no refund. I had to contact my credit card company and go through the hassle of disputing this charge. I'm not a happy camper, and will not be purchasing any more trucks from this dealership. I know there are alot of Laura Fanboys here that are going to say how great they are, but I wanted to warn anyone of considering purchasing a vehicle from this dealership what I had to deal with regarding my deposit.