Soucano

Thanks for the info. I have tried that number. They actually gave me a new case manager, and I have been in contact with her. I don't have very much faith that these people are going to help me though.

I've been trying to get hold of the GM rep who handles BBB cases, goes by the name of Cavelle, I've called almost everyday for the last 3 weeks, leaving voice messages etc.. the extension number goes directly to his voice mail, and the message says mail box full and I can not leave any more messages. super frustrating. Any one else have this issue?? how did you navigate around it?