WaltW

Having a backup vehicle sounds wonderful in theory. I hear you. And I don't expect vehicles to never break down. But TWO engine replacements over two vehicles in less than three years from the same manufacturer is unacceptable. But what's more unacceptable is the lack of parts, loaner vehicles, or customer care. There is no way this should be happening as long as it has. Thirteen vehicles laid up at just ONE dealership? How many are laid up across the country? None of this is through any fault of my own...it will be a pleasure to speak with my wallet in the future...and to share this unprofessional experience with my friends...one of which already had to file a lemon law suit on a GM truck a few years ago. A timely repair to this situation is the bare minimum that should be expected...

My 2022 GMC Sierra Limited Denali 6.2L pickup truck...always wanted a Denali. Finally got one. I purchased the extended warranty which cost money. I purchased it because I had a 2019 Chevy Silverado before this truck. The 2019 engine blew at 90,000 miles. No help whatsoever from the manufacturer...it was out of the warranty period, so my loss. However, this is what motivated me to buy the extended warranty. Well, at 75,000 miles, the engine blew in my Denali. No problem, I have the extended warranty, right? The dealership indicated that the engine needed to be replaced after GM sent an inspector 13 days after the truck broke down...during which time, I had to pay for a rental car at a rate of about $667 a week. The dealership (McGuire GMC in Little Falls, NJ) treated me like I was being a nuisance for being so frustrated...but I guess they're tired of people complaining, considering that I got on the "loaner wait list" on November 20...at a time when 13 other vehicles were at the dealership waiting for parts that were not available from GM. I checked with the dealership on December 2 to determine how much I had moved up the list for a loaner as now my rental expense was over $2000. (GM indicated that they will be giving me $400 toward my rental expense in conformance with their extended warranty...which they call a "contract".) Yesterday was 5-weeks since my luxury truck broke down. I don't get any updates from the dealership. I don't get any updates from GM. In addition, I have spoken to a number of people who have had similar experiences with GM trucks. My Ford that I owned before this Chevy (engine blown at 90,000), and my GMC Denali (engine blown at 75,000) I sold to a friend's son with 523,000 miles (granted it was a diesel). I take care of my vehicles. I feel that GM will say "the contract says we will reimburse you $400 for a rental car"...however, that limited coverage is with the understanding of good faith that the vehicle will be repaired in a timely manner. So, let's do the math...let's say the repair if I didn't have a warranty would be $10,000. Let's say it takes three months to get the parts required for the warranty...oops!..."contract" repair. A rental car costs around $2500 a month from Enterprise, give or take. That's $7500...plus the cost of the actual "warranty" contract...which is (estimated) $2500. So their lack of parts means the warranty has provided me ZERO benefit. Fool me once, shame on you...fool me twice with an extended warranty...shame on me. I would love if GM bought out my loan and kept the truck to re-sell it...but this won't happen because I'm upside down in the truck, and I honestly feel that really do not care. This is my last GM/Chevy truck...and I'll be sure to keep sharing my experience with friends and family whenever given the chance. I don't have a question here...just left truck-less and wanted to share my experience for any other unsuspecting buyers.