Bdkfl
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Properly treated In the very end but the process was a long hard fight. GM sadly tries to use ANY argument they can so that you lose. It's sad that I had to bring my 6 year old and 1 month old at the time just to show the arbitratior we're people and not another case. It's sad that we had to wait over a month for our decision on the case. Luckily, he saw through everything and ruled fairly! Sorry I realized I posted with the wrong name earlier, this is the username that I posted all my experiences with
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Sorry you are going through this with a 2016 - you can use some of my experiences on your site if you want. Just look though my posts. I'm on my second truck a GMC, first one was replaced by GM. We just got this one back after its final repair attempt with the engineers and it's worse than ever - maybe as bad as our first Silverado. I keep forgetting to post the video of the day we picked it up. I have posted a few other videos on the thread also. What state are you in?
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Yeah - we did not accept anything and told them we don't need help paying our truck otherwise we would have never bought it. We want it fixed or bought back. I'm not taking a third truck from them. This is it.
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I also had these on my 2014 rally edition (we had the dueler ATs - maybe that's the difference) and GM bought that truck back. The truck was smooth until first tire rotation and that truck turned into a nightmare. I second rotating the tires just for the heck of it. I'm glad to hear you have no vibrations for now though - I wish I could say I've felt that :/
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I'm im the BBB process again and the GM rep offered us ONE MONTHS PAYMENT to make us go away. Is he SERIOUS!?!? We told him we've haven't been so insulted in this whole process as we are right now. THE NERVE OF THESE PEOPLE. He KNOWS this is the second time we're doing this! They didn't even have the nerve to try offering that to us the first time! He didn't even acknowledge the final repair attempt! Nope - 1 months payment.
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On our first 1500 Silverado they replaced ours and it did make a slight difference but did not solve the problem. We went through the BBB process and ended up settling on a 2015 Sierra and they've just replaced the shaft on this one as well. We'll be filing again with the BBB again shortly. Sorry - but for us and our two trucks the shaft didn't fix it.
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Good luck! Everytime we drop it off, I say it will not be fixed. It never is. We're taking back the loaner and he's going to keep it and hook up a PICO meter to it. I'll be interested to see what the numbers are......
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So RF'd number up to 20 are acceptable! 20!?!?! WTH!?!? Ours were "within range" 18,12,15 and 16. We're on another ride with him and it still vibrates - surprise. So I say "well, it must not be the tires!!!!" He actually had the nerve to say he "didn't know what else it could be!!!! everything is in spec!" Although this is fun playing these games - it's much too tiring with only 12 more weeks until we welcome our new family member.
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Yes he did! The ride was terrible, but he stayed very tight lipped. Its up being looked at again. Not sure if they're going to open another ticket though - darn! If it is not fixed after our third attempt we'll be filing with the BBB again. This truck is already a replacement for our first vibrator which was a Chevy. That's nice of them to try the shocks! They never tried doing that to ours!!!! Check the lemon law guidelines in your state - most are 3 repair attempts and you can file. If you are rally fed up go this route, they'll require one more attempt with an engineer and then you settle.
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Just picked up our truck, they changed one tire - I think GM is playing a sick joke. We didn't even have to get on the smoothest road, it's that bad. Called the SM after 5 min on the highway - made a Uturn and going to pick him up now. We asked "if we turn around, can you take a ride with us?" His response was "sure", kind of like darn it - he knew it wasn't fixed. At least this'll be our third service ticket opened in 2 weeks. After this, it's off to the BBB again. Edit: He didn't even ask why we wanted him to come with. Hahaha that made us laugh ?
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Just an update - the loaner we got this time was a Sierra Elevation Edition V8 DC with 20's. This one has Continental tires and although the ride is rough (compared to our SLT) it's pretty smooth. Not sure if it's the truck itself or the tires? Funny that it came stock with a different brand. Anyone else get a GMC delivered with continentals? Asked another stranger with a GMC Sierra CC SLT exactly the same as ours and he says his rides like a car, beat ride ever - I'm boggled.
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This is becoming a second full time job for us too! Second truck, second attempt already - it's starting to get old!
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We are 2500 miles into our new GMC Sierra SLT CC coming from a Chevy Silverado LT DC Rally 2 and we already had them look at the slight vibration it developed. Got the truck back yesterday - worse than before. Looks like we're starting this process all over again. We did not buy on employee discount so I think we will push for a complete buy back and switch brands. Absolutely in love with this truck but with a new baby due in 3 months I can't keep dealing with this.
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The sales manager at the dealership we picked up our new truck at said the same exact thing. It's the front end, he also added that it was too light. He also said THEY ALL DO IT. Yup, they all do it. Now does everyone feel it? Maybe not. Do small differences in the build make a difference? Maybe. Who knows why it's so bad in some and not in others. The Chevys we drive were SO bad and they were brand new. All the sierras we not as bad. I wonder why?
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You sound like us, haha! We resorted to stopping people and asking them as well. We went through the exchange process and picked up our new 2015 GMC Sierra CC SLT on Sunday. We got out of a 2014 Silverado LT Rally 2 DC that shook like crazy. We drove 3 Silverados and 7 Sierras. This one was the smoothest by far. I can honestly say it rides "as smooth as glass". It has slight vibes but you can feel it's road related and you have to remember it's a truck. But my goodness what an improvement. It truly is a pleasure to ride in now, just keeping my fingers it stays this way! When you are looking for a new one be sure to accelerate hard and feel for a grinding vibration at around 4500 rpms. We've found on a lot of ones we tried. They rebuilt our diferential and it improved so we found that it was directly linked to a differential that might be out of spec in turn creating problems down the line. Our new truck does not have it on hard acceleration. Good luck!
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