My account has finally been fixed. It took over a month and a phone call every other day where I was told something different each time. I had to manually pay 1 months payment through the phone with a $7.50 charge. They are sending me a 'goodwill check' to cover that. Since I have not seen that in a week my phone calls have started back up again.
So far just an apology for the inconvenience and re-assurance that they are working on this. The rep. I talked to seemed stumped though. I have to imagine this has happened before. GM Financial is a revolving door of people paying off and re-financing to a better rate so it's a matter of time before two similar VIN's get mashed together, I hate to make an excuse for them. What is inexcusable is how does an over payment of ~30K not trigger an actual human being to confirm the transaction?
Any correspondence I am keeping. What is interesting is they are hoping to have this addressed in the next 7-10 business days but in the meantime I cannot view my balance, history or even make a payment- its all 'closed' This 7-10 business days to correct overlaps with my next payment due date, this is actually starting to stress me out. The thought of missing a payment due date, just the thought, keeps me up at night.
My buddy already joked with me that "I will regret speaking up with every truck payment". Never crossed my mind to think I could keep the money, heck or that check even clearing, my friends think otherwise though. The whole credit and payoff mess is what annoys me, mistakes happen though.
So I get a letter from GM Financial that says "congratulations! as of X date your account has been paid off" and "GM Financial has released its security interest in the vehicle". I don't need to get into specifics but I am still paying on that loan, know my balance and I didn't pay it off. -So I login to GM Financial and balance is zero and last payment was very large- like someone refinanced and the new bank fat fingered the VIN or account number on that check. -So I call and was initially greeted with another congrats and was told the over-payment was coming back to me in the mail. I had to interrupt and state that this wasn't the case. After a few long holds and a few "huh, you mean you didn't pay this?" Turns out my suspicion was correct and they applied a refi payment to my account on accident and I am just too honest of a person. They said this will all be corrected in 7-10 business days and I can resume autopay and all of that fun stuff. I am curious- is there a point of no return on a lien release? The letter and rep. implied that both the release and over-payment refund were in the mail, so will this get messy when I do actually in fact pay off my loan? I assume they need to redact this release? I'm more worried about a sticky situation for title and release. I fully plan to pay this off and have a clean title in my hand. Last question- they would have caught this even without my phone call, right? Just to make me feel better about calling and correcting that ~30k over-payment.
I don't think I got a bag...its all just piled in the glove box. Never forget my parents got a 4 door Tahoe when they first came out (96,97?) and they came with a sweet essentials kind of bag with a Tahoe branded maglite- which I still have!
Depending on what is wrong here this likely was a “when” not “if” situation and really coincidental timing. Given that, yes a little bit longer of a test drive may have prevented a lemon but it’s just going to get fixed before it’s sold anyways. Interested hear about the resolution on this one.
tstodda replied to Yondu's topic in 2014 - 2018 Chevy Silverado & GMC SierraNo caps on mine either. I also thought something was missing when I bought them.
I hate to admit that I don’t go under my trucks often (just to install nerf bars) so I cannot say for certain- but the driveshaft on my 2018 looks a lot bigger than my 2014 or 2015 driveshafts ever did. Almost looks like they are trying to compensate for something in the 2018. Full disclosure: I haven’t experienced the Chevy shake in any of the 3 I have owned of this generation.
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