Hi guys,
Today, I was confronted with a problem that I first thought was bluetooth/phone related, but after spending more time at the truck (2015 Sierra 1500 Crew Cab) and here doing some searching, I'm inclined to believe my problem is (in part) tied to Onstar. Please bear with me.
The first item I noticed was that when making or receiving calls via bluetooth, I could hear the caller through the audio system, but they could not hear me. I went through unpairing and pairing multiple phones, and the problem persisted which pointed to the problem being the truck and not the phones.
While working in the cab, I noticed that the green LED in the rearview mirror was not lit. I tried the Onstar push button, and I had no luck in reaching a representative. Further, the Onstar icon on the display home screen is greyed out while all other icons are well lit. Lastly, my phone no longer sees a Wi-Fi signal from the truck, and the "GPS" on the Nav display has a red line going through it. Despite the red line, Nav still tracks the vehicle on the road, but the movement of the truck on the display is more jerky than normal. The one thing that is still okay is reception for Sirius XM.
The first thing I'd like to check is the fuse for this system, but I'm having a hard time finding one. Does anyone know which fuse may power this stuff? The manual mentions a fuse for the rearview mirror/universal garage door opener, but I'm not having a Homelink issue. Would this be the right fuse (#3 on the driver's side panel), or should I be looking somewhere else?
As far as the phone mic issue, is that microphone powered or tied into Onstar, or are they separate?
If this ends up being a fuse issue, then great. But, I've seen posts related to the sharkfin leaking and I'm wondering if this could have been the cause of what I'm dealing with. Coincidentally, it rained last night, but I'm not seeing any sign of wetness in the headliner. However, I've seen posts where there might not be any sign of a leak until the headliner was pulled and the antenna was examined. Anyone have a link for a good tutorial/video on how to pull the headliner? I have not really worked on my truck that much, so I could use a good step-by-step in order to guide me through if it comes to that.
While I'm somewhat keying in on the power (fuse) and the antenna leaking as being concerns, is there anything else I'm missing? Is there a Onstar module somewhere that should be examined?
Sorry for such a long post, but I wanted to try to cover a problem that could be multi-faceted. Thanks in advance for any advice or information you can offer. Best regards.
Dave