I ordered the RKR rails with removable steps just recently. I hade the same issue. The steps were not secured in the box and just beat up the bars. They are warrantied and they give you a few options such as, 1. Touch up paint, 2. Return the product and they will send a new set, 3. (Fastest) order a new set which usually ship faster than the original, then return bad set and wait for your refund. I am currently waiting for my refund. So far they have made it right. Should be recieving my refund sometime this week hopefully.