SoCalDuck

@GMCustomerService I have gone to the dealership, 4 times now. Unfortunately I can’t upload a video to show everyone the issues I’ve been having since November. It is currently still in service (going on 2 weeks now). The dealership replaced the radio with one from a 2020 Silverado, and the new radio isn’t working with the truck. They said they’re replacing the radio again with another one. I’m very disappointed in GM and their customer service, especially the woman I dealt with - Susan. My truck is not only my family hauler, but the most important tool I have as I’m in construction. I can’t depend on my truck as it’s been in service for over a month within the first year, and I won’t put my 6 month old daughter in the truck until I start it since I don’t know when I’m going to have the radio at full volume and not be able to turn it down. Not only am I having issues with the radio, I’m having transmission issues, which is another reason it’s in for service. I’ve waited almost a year, taken my truck in for the same issue 4 times, started a buyback with GM and been denied even though I sent GM 6 videos of the issue happening. All of this happened so the dealership can FINALLY get authorization from GM to replace the radio with one that doesn’t work. Excellent work everyone, $50,000 well spent.

No idea. I have an LT trail boss

Hey everyone Is anyone having an issue where when you go to start up the truck your radio volume is at full volume and you’re not able to turn it down until the truck cycles through the start up sequence. Once the start up sequence goes through it’s process it returns to the volume it was at when the truck was turned off. I’ve had my truck since September and have taken it in 4 times now, and every time I pick it up from service they tell me “GM is aware of the issue but doesn’t have a solution”. It doesn’t happen every time I start up my truck, but rather randomly. It’s happened at least 50 times since I took it in at 3400 miles. I started a buy back case with GM and during the buy back process, it happened 10 times over the course of 3 weeks. I found out after the 3 weeks that they denied the claim despite me sending the woman helping me (Susan) 8 separate emails with videos of my trucks radio doing what it’s been doing since November. They denied my claim, but offered no reason why it was denied. One of the main reasons this is such an issue is because we use my truck to transport my family, and my 6 month old daughter doesn’t take kindly to full volume rock radio when she’s sleeping. Anyone having this same issue?