I see this post is quite old, but it may help me.
I have the trailer camera installed on my RV. It worked great on my 2023 GMC Denali. I had transparent trailer, backup lines with guidence, blind spot, everything worked as advertised.
I purchased a new truck, 2025 GMC Denali 2500HD. I synced my GMC account and my Trailer Profile with the GMC app. Selected my trailer profile in the truck, plugged in the 7 pin and my Trailer Camera, and selected the camera and I have a Black Screen. When I check the profile, it seems like the camera is connected (It’s selectable) but only a black screen. I rechecked all the different trailering options and making sure they all copied over from the other truck and trailer profile, I’m still getting a black picture, and the hourglass in the top left corner.
I tried switching the camera to the interior trailer cam jack, and it recognizes it’s been plugged in, but it has a black picture.
Hoping someone can help me troubleshoot this, I really use it to back into RV spots and into my storage.