I had the same problem in my 2018 Sierra. Couldn’t find a clear solution online, so I took it into the dealership. They said it was some kind of short in the steering wheel controls. I didn’t quite understand how that could be it, but it was under warranty and they replaced the entire steering wheel. That was a week ago and it is working perfectly now.
That isn’t to say a new steering wheel will fix your issue, but it looks like it can be caused by an electrical short a bunch of different places in the system. So take it to a qualified mechanic and let them figure out where it is. I just wouldn’t want people buying new touchscreens, HMIs, steering wheels, or whatever throwing darts at the board until something hits based on what worked for someone else.