Cabin Fever

As a follow up, I submitted a claim/complaint to customer service. As expected, they were worthless and it sounded like a canned response. I didn't ask them to pay for the repair. I just told them the quality of their parts must suck OR the dealership was being deceitful telling me I needed new front and back pads and rotors at 34k miles. That's OK, I unloaded this money pit earlier this week... Live and learn! From Chevrolet Customer No Service: Thank you for contacting CHEVROLET Customer Assistance regarding your 2020 CHEVROLET SILVERADO. We understand that you do not feel replacement of this particular component should be your responsibility but Chevrolet considers it to be a regular maintenance item and not covered by our manufacturer’s warranty. There are many components in which CHEVROLET considers replacement to be normal maintenance of a vehicle. Examples would be windshield wiper blades, head or tail lamps, tire replacement caused by normal wear and brake pad or brake rotors. Keep in mind these are just a few examples. We encourage all customers to review the owner’s manual and warranty booklet included with a new vehicle purchase. GM cannot participate in the repair costs. I apologize we were unable to honor your request. Chevrolet Customer Assistance looks at each situation individually and is unable to provide assistance at this time. Chevrolet Customer Assistance

Who is SteveP45? Is this directed to me?

I didn't have a good feeling as soon as I called to tell him about the "Service Brake Pad Monitor" message and the first thing out of his mouth was, "Sounds like you need new brake pads". I told him I couldn't imagine that was the problem and why! After they did the repair, I thought about asking him to see the brake pads and rotors, but in all honesty, I have no clue about them and they could have shown me worn parts from another vehicle and I wouldn't have known. I've haven't been to this dealership in 25+ years, because I thought they weren't trustworthy then, but I recently moved and I'm right down the road and I hoped they had changed. I feel like they really screwed me! IF the brake pads and rotors were actually that worn after 34K miles, that doesn't fair well for Chevrolet reliability! I'm not going through this every 34K miles. This is the first Chevrolet I've owned in the past 25 years and I'm regretting giving them another chance.

I have a 2020 Silverado Trail Boss with 34,500 miles. I recently got a message that said, "Service Brake Pad Monitor". I did a quick search, and it sounds like these have been known to go bad. I periodically scroll through the screens and the last time was about a month ago and it said my brake pads were ~70% for all. When I called the local dealership, the first thing he said was, "Yeah, it probably needs brake pads." I told him I doubted it with 34K miles and my last check, but set up an appt to have the brake pad monitor checked out. The dealership called me to inform me that it needed pads and rotors in the back and pads on the front!? I was shocked and honestly in disbelief!! There was never any pad squealing or rubbing, like the pads were worn down. The 34k miles I have on the truck are mainly highway. The ONLY reason I took it to the dealership service dept was thinking if there was an issue with the monitor that it would be covered under warranty. $1200 later and I think I got screwed!?!? Does this sound legit? Do the brake pads and rotors really go with 34K miles on the trucks??