I purchased a 2024 Trail Boss on Saturday. When I test drove it immediately the steering wheel squeaked when turned. The salesman said it was a known issue and there was a recall for it. Nonetheless, he down played it and even I figured this would be a simple repair, especially if known.
So I made my appointment for this morning and when I got their the service writer said he is aware of a recall but not on 2024 trucks and that it would require a more lengthy service to diagnosis the problem since there is no recall on this truck. Furthermore, he said he'd need the truck for 2 days and the soonest they could look at it would be in 2 days.
I said no thank you and left, squeaky steering wheel and all. I called the next dealership 5 miles away and will take it in tomorrow morning. That service writer felt confident that fix it while I wait.
I went through this same BS with RAM for the last 5 years, bad service and was looking forward to a different brand and hopefully a different experience, but so for they're the same.