Just wasted a day at the dealer. I left the truck for phone cutting out and rear cam bad display at night. They have replace the cam twice already, and updated the Radio software 4 times. I printed the latest TSB #25-NA-121, with update Y177. It states the dealer is to update the software if the customer has any issues with the Radio and dropped calls. TSB mentions IF this does not fix the issues, refer to SI diagnostics. After 2 hours, the service manager called and said "the tech cant find anything wrong, but the problem is your dash cam and trailer brake switch. She wanted to charge me for diagnosis as these added items were installed. The tech never looked for TSB's. I had to remind her of the TSB stating the new software must be installed first, then diag as need. I reminded her that a customer doesn't have to pay for anything they did not authorize. She then told the tech to update the software. He kicked out the truck without replacing the cam...probably pissed he wont get diag time.
This is a reminder that knowledge of current TSB's is very important It's well worth the money to get ALLDATA DIY and have factory bullitins. No matter what make of vehicle, this knowledge of what is free can make a huge difference. Most car dealers are not forthcoming on what's free to the customer. It's easier and makes them more money to just charge you full pop, rather than making a warranty claim! Thing is, the TSB does not state aftermarket devices can cause issues. Many people with Radio issues have nothing added, but still have failures. Just beware that some dealer may try to blame you, and charge you, even though a fault is listed on TSB. You need to know what is warranty...only way is to have access to something like ALLDATA