I purchased VCIM number 20827036 off of ebay for $199. Installed it into my 2010 Sierra SL, it goes behind the panel that has the ashtry in it. After it was in, I had the red light for OnStar, but the bluetooth worked straight away. I pressed the emergency button on the mirror, and told the operator that it was the only button that worked and about the red light, she passed me on to techsupport.
Techsupport had me on the phone for about 15 minutes while they did some stuff, but the red light remained. The techshupport guy applogized for taking so long, and gave me 100 minutes of phone credit to compensate. He also said I needed to go to the dealer to get it finished.
Booked an appt with my dealer, and took it in on that day and left it. They called about 2 hours later and said it was all done, but it would not be fully working until the next day. I went in to get the truck expecting to pay about $75, but it was no charge.
Next day (actually today) I tried Onstar, the light was green and it connected to the operator, but she said there was still something not activated properly, and passed me on to tech support. Tech support took another 15 min to get it fixed, and they did fix it, Onstar works, green light and all. The tech support guy applogized for the long wait, extended my OnStar another 3 months no charge, and gave me another 130 minutes of phone credit. All in all, I got a total of 230 minutes of phone time, and 3 months free service, and I did not even have to complain. Biggest surprise was the no charge from the dealer though.