Would appreciate some feedback as to if I am being too anal or unreasonable about the many issues I am having with my new 2014 Sierra 1500 All Terrain. I would like to know what other truck owners would do under these circumstances.
I was told by my salesman that the delivery of my dealer trade was delayed because a window had been broken and there was some minor paint damage needed to be taken care of. During the evening of the delivery inspection I could see no exterior problems, but was surprised/disappointed when during the explanation of the infotainment system, up popped a strange persons name under the Bluetooth cell phone pairing. I began to drive the truck home and not 2 blocks from the dealership my left signal was not working. Once home I sat in the truck with my owners manual to acquaint myself with all the controls. Curious, but my courtesy dome lights would not work with the opening of the doors or manually with the switch. The next thing I noticed was the discrepancy in the odometer reading. The sales contract said 95 and the odometer actually read 340. The next day I noticed that the signal was working now and so too were the dome lights. I called my salesman about the odometer only and he said he would re-register it for my warranty to be updated. Then later in the day the left signal light and dome lights were again not working. I then called the salesman and told him about it and we booked the truck in for service. The next afternoon my drivers door will not let me out of the truck. I had my wife try to open the door form the outside but it would not open. I called the service manager from within the truck and I tried all his suggestions to get that door to open but it would not. The door simply would not unlock. It was not a matter that the door was frozen as it had been days since it had been last washed. And I assure you that with the amount of violent anger that I used to push against the door, it definitely would have opened. Fortunately, this incidence has only happened once. When I took it in for the service appointment they had it for the day, and could neither find nor fix either of the problems. That evening again the signal and dome light were not working so I immediately took it to the dealership to verify with my salesman that indeed they were not working. He then also noticed that I had no left brake light either. They had no idea what to do about it and said they would get back to me when they had more info. To this date this electrical issue is still plaguing the truck. Next day the weather warmed up enough that I could wash my truck by hand as opposed to the the touch-less car wash that I was using. While chamoising the truck I notice on the passenger's door the weather stripping around the window was not laying flush as it should. I began a closer inspection and then see a paint tape line along the chrome trim on the door post. With further inspection i then see a myriad of micro scratches all over just on this door, a paint run just under the area of the mirror and then to top it off now I see metal flake in the paint on this door. The rest of my truck is not metal flake paint. This now was my last straw. I called a meeting with the salesman and told him that he can take the truck back and get me a new one. They are insisting that they can "fix it all" for me and all will be fine. My point is this though. I shelled out money for a brand new truck. NOT a FIXED ONE. Not one that needed the door repainted, not one that has had shoddy bodywork done to it, not one that now yet again will need more bodywork done to it, not one that will yet again be torn apart looking for this electrical problem. We all know that they don't go back together again like when they come from the factory. A few months down the road and thats when squeaks and rattles start. My intention is to keep this truck for 10 years. My other truck was bought new from this same dealership and I have had it for 10 years now and it is in cherry condition. Now I being told that I have to accept this FIXED truck. All these host of issues with this truck in a matter of 18 days of delivery. Truthfully, this truck would not pass even a safety right from the minute it left the lot. I Googled the name that came up on the bluetooth phone pairing and found that it belongs to the salesman that works at the dealership from where the truck was traded from. Was this his demo? I am not being a drama queen here and demanding my money back. I am not asking for any money off my purchase. I have been very patient and shown much latitude under the circumstances. All relationships work better with a little bit of wiggle room and I have wiggled with them a lot. All I am asking for is what I paid for,,,,,,, a new truck. Could you please weigh in on this and let me know what your opinion is on this situation? Would you accept this as a new truck, or would you insist on getting another one?
Thanks,
N8